I just converted to a Nighthawk R8000 wirelss router and have access to it with the Netgear Genie app on my laptop and my Samsung Galaxy phone app. I downloaded the Nighthawk app and cannot access the router using the same admin and my new password for the admin of the router. Am I doing something wrong? The password works fine witht he Genie app.

Based on some reading, it looks like the Nighthawk app is not needed. I will just uninstall it and use the Genie app.

Bithunter-Bob wrote: I downloaded the Nighthawk app for iOS and then started setting up the cable modem and router. Hard to say what Netgear (Nighthawk) Cable Modem/Router you refer here. As per Which routers support the NETGEAR Nighthawk app? there are no Netgear Cnnnn models supported at all. Anything else you experience does read like bad compatibility testing - the Nighthawk App should be able to clealry inform the user if a device isn't supported.

Bithunter-Bob wrote: The main reason to come here was to find out what was going on with the Nighthawk app and fixing its desired relationship with the router. I have seen reports elsewhere in these parts of a broken iOS app. Maybe you are another victim. Experienced users generally prefer doing things with a wired connection and a using a browser to get at the graphical user interface (GUI). Not only is the information easier to get at and understand, it means that you are performing possibly dangerous moves, like updating firmware, over a wifi connection that might go down during the process. The browser trick also works on mobile devices. Messages about insecure logins may boil down to changes in the browser's own security settings. These sometimes get ahead of Netgear's ability to tweak its own ways of doing things. They may also be more scary than they need to be. The R6220 isn't a Nighthawk. Too downmarket for that label! But the Nighthawk app does support some non Nighthawk devices. There is support for the R6220, including a manual, somewhere at the end of this link: >>> R6220 | Product | Support | NETGEAR <<<

Bithunter-Bob wrote: I was troubled by all the unhappy reviews I saw at the store before I installed it, but I also saw the positive ones where it worked okay. I am hopeful that app feedback on its successes and failures make it back to the development team. I passed it on through "back channels"! Heaven only knows if it will land on the right desk. Or if there will be any response. Agreed. My browser is set to report on insecure sites and methods ... which I prefer. Dead right. But some browsers are harder to circumvent than others after you see the warning. For reasons even I don't know, I switch between Firefox (add-ins), Chrome (faster and cleaner), Edge (cutting edge) and Internet Explorer (last resort). Usually in that order. Despite the fact the Firefox causes most grief. Bithunter-Bob wrote: You're quite right. The Nighthawk router/Wi-Fi was 3x the price of this one. I thought there was a package insert that was a surpise to me (mentioning Nighthawk). For some people 3X the price is a selling point. Go figure. I am one of those people who delights in buying "last year's model at a discount". There's a good chance that the Nighthawk was in there, such are the delights of Netrgear's marketing. The Nighthawk app also supports other devices. Think yourself lucky that it didn't talk about the "Up" app, which disappeared after about 10 minutes.

Both apps should work. The Android genie, unlike the Nighthawk app, does not insist that you have to be connected to a Nighthawk router. It will happily do its stuff if you approach it through an Orbi router or access point. The Nighthawk app forces you to use remote access to get in. Remember, login details for that are not the same as for local login.

Nighthawk App | NETGEAR Communities

11 Replies

Sledghammer
Initiate
Jan 06, 2019
Based on some reading, it looks like the Nighthawk app is not needed. I will just uninstall it and use the Genie app.
- michaelkenward
  Guru
  Jan 06, 2019
  Both apps should work.
  
  The Android genie, unlike the Nighthawk app, does not insist that you have to be connected to a Nighthawk router. It will happily do its stuff if you approach it through an Orbi router or access point.
  
  The Nighthawk app forces you to use remote access to get in. Remember, login details for that are not the same as for local login.
  - schumaku
    Guru
    Jan 06, 2019
    michaelkenward wrote:
    
    The Android genie, unlike the Nighthawk app, does not insist that you have to be connected to a Nighthawk router. It will happily do its stuff if you approach it through an Orbi router or access point.
    
    Genie support for Orbi will be revoked soon. Nightawks might follow.
    
    michaelkenward wrote:
    
    The Nighthawk app forces you to use remote access to get in. Remember, login details for that are not the same as for local login.
    
    Don't agree, the Nighthawk App can login locally if connected to that very router (W)LAN. It might require the configuration of a myNetgrar account however.
Bithunter-Bob
Aspirant
Feb 18, 2019
I downloaded the Nighthawk app for iOS and then started setting up the cable modem and router. Unfortunately, the Nighthawk app couldn't successfully download and update the firmware (checksum error) and it eventually gave up trying to configure the device. I went in via the raw IP address and was able to successfully configure using the defaults, and then I configured the admin password for the router immediately to my own.

When I try to use the Nighthawk app, it asks for the admin password, and I put in my password and the Nighthaw app goes to the device for a few seconds, then it pops back to the Nighthawk log-in page.
- schumaku
  Guru
  Feb 18, 2019
  Bithunter-Bob wrote:
  
  I downloaded the Nighthawk app for iOS and then started setting up the cable modem and router.
  
  Hard to say what Netgear (Nighthawk) Cable Modem/Router you refer here. As per Which routers support the NETGEAR Nighthawk app? there are no Netgear Cnnnn models supported at all.
  
  Anything else you experience does read like bad compatibility testing - the Nighthawk App should be able to clealry inform the user if a device isn't supported.
  - michaelkenward
    Guru
    Feb 18, 2019
    Then there is the fact that cable modems don't have the ability to update their firmware at the user end.
    
    So who knows what hardware we are talking about here?
    
    That's what happens when someone hitches a ride on an old discussion, and one that may be in the wrong bit of this community.

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Nighthawk App