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Bob333's avatar
Bob333
Aspirant
Apr 13, 2019

NightHawk App

I have changed the device description, saved it, and returned to the devices page. The new name is there. However, When I close the app and return later the new description reverts to the original description.

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Apr 15, 2019

    Hi Bob333,

     

    Welcome to the community!

     

    1. What is the firmware version of the router?

    2. What is the OS (Android, iOS) of the device that you have the app installed on?

    3. What version of the app do you have installed?

    4. Have you tried re-installing it?

    5. Does the issue persist on another device?

     

    Dexter

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 18, 2019

      Hi Bob333,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Dexter
      Community Team

      • Bob333's avatar
        Bob333
        Aspirant
        Apr 18, 2019
        Here are the answers to your prior questions. Thank you for helping.
         
        Bob
         
        1. What is the firmware version of the router?  1.0.3.66
        2. What is the OS (Android, iOS) of the device that you have the app installed on?  iOS 12.2  on iPhone
        3. What version of the app do you have installed?  2.3.1.37
        4. Have you tried re-installing it?  No
        5. Does the issue persist on another device?  The app is only on one device my iPhone.