NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

KaiaR's avatar
KaiaR
Follower
Mar 03, 2021

Nighthawk App

Hello, hope all is well with everyone. 

 

I have been unable to utilize the Nighthawk App with my product. The Nighthawk App states that my firmware is out of date. Recently, I have moved and had to switch internet providers. Formally, I was with xFinity, but now I use Spectrum. When I log onto routerlogin.net I show that my firmware verzion is V1.02.09, which is correct for Spectrum per the article https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router

 

I have attempted removing the app, restarting phone, and redownloading the app - but it still indicates out of date. Even in the setup prompts, it still mentions xFinity, but I select I ahve another service provider. I'm now outside the complimentary technical support and appreciate any assistance. Thank you for your time. Stay safe.

 

*Additional troubleshooting: Factory reset, still no avail.

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Mar 05, 2021
    Copy LinkReport

    Hello KaiaR, 

     

    I would recommend performing a factory reset on your cable modem and running through the setup assistant again. To factory reset your device, please hold down on the reset button for 15+ seconds using a pin/needle. During this time you may reinstall the Nighthawk app again.

     

    Regards,

    Christian