NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AXE7800 and Nighthawk App
Just bought a new AXE7800 nighthawk today. All seems well with setup but the device list in the app doesn’t seem to make sense. None of the MAC addresses match devices I have connected. Like my iPhone is connected but none of the “N/A Apple” device listings have the MAC address of my phone.
Furthermore, the app claims there’s devices connected that simply aren’t connected. For example, it’s had a Samsung galaxy listed as a connected device since I set up the router. There is no galaxy connected.
My Blink system is connected but the app has it listed as offline.
Then you look at other devices like my MacBook and Apple TV. Those are listed by name. Go figure.
Can anyone tell me if this is typical of the app? Or how to address the issue? So far, devices seem to have internet connection but I use these device lists to keep track of what is and isn’t connected at any given time. Right now, it’s kind of useless to do that.
4 Replies
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-message
majumakh wrote:
All seems well with setup but the device list in the app doesn’t seem to make sense. None of the MAC addresses match devices I have connected. Like my iPhone is connected but none of the “N/A Apple” device listings have the MAC address of my phone.
Aware that if defining a new Wireless Network name on all Apple and many newer Samsung or other vendor devices tend to default to randomized MAC addresses aka. Private Wi-Fi Address in Apple nomenclature?
Everything to make some privacy fanatic happy, but causing a lot of confusion for network admins, and even more non-network-engineering-home-users.
Go to the wireless config, and set Privacy to "Use device MAC" on Android or slide the switch of "Private Wi-Fi Address" on Apple devices to Off.
At the risk if being queried by your users why their Apple devices continue to show a "Privacy Warning" - this is null and nil, because this is your own network, and you want the correct device MAC addresses to be used.
Cumbersome, the Fing library Netgear does trust so much is a continuous source of errors and misinformation all over Netgears home and even business class device models. This Fing-thing - supposed to clearly identifying make and model details - does not even correct and properly identify vendor OUI, the first half of the MAC address -clearly- identifying the vendor of the device or the chip in place. A can of worms instead of a trustworthy identification service. That's why we often see users asking such questions.
Said this: This Fing library in place isn't worth the money Netgear pays in it's current status.
Enjoy!
-Kurt.
majumakh wrote:
Just bought a new AXE7800 nighthawk today.
AXE7800 could be one of several things. RAXE300? WAX630E?
"AXE7800 nighthawk"
