NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

rlwoolsey345's avatar
rlwoolsey345
Follower
Jan 02, 2021

Nighthawk Login Timed Out

I have a Netgear model R7900P router Firmware V1.4.1.66_1.3.26 and have Nighthawk V2.7.2.1373 on my phone.  I was notified of a firmware update.  When I tried to connect with Nighthawk, after verifying my fingerprint it still wanted the password.  I entered the password and got “Login Timed Out”.  I rebooted the router and was able to get into Nighthawk but when I tried to display Attached Devices I got “Connected Devices Not Found”.  I tried Internet Speed Test I got “Connection Failed”.  I exited Nighthawk and tried again and was back to “Login Timed Out”.  I can connect with routerlogin.net with no problem.

5 Replies


  • rlwoolsey345 wrote:

    I have a Netgear model R7900P router Firmware V1.4.1.66_1.3.26 and have Nighthawk V2.7.2.1373 on my phone. 


    Is that Android? iOS has been having a hard time following one of Apple's troublesome uodates.

     

    Login to the device can be a two-stage process. First the wifi, then the interface. It is even more complicated if you use Anywhere Access.

     


    rlwoolsey345 wrote:

    I can connect with routerlogin.net with no problem.

     


    There are several ways to connect with routerlogin.net. If this mean that you can connect with a wired LAN link and the browser graphical user interface (GUI) that is the best way to get in and update firmware. It doesn't rely in a wifi connection that might die mid-update, wrecking your router in the process.

     

    The preferred option for experienced users is this one:

     

    How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

     

    Visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware.

    That page will also have any software, firmware and drivers for your device, if they exist.

    Check the section in the manual on updating the firmware.

  • I was experiencing the exact issue but finally got through to my R7960P from the nighthawk app by setting my timezone appropriately (Advanced->Administration->NTP Settings).

     

    My problem started after updating the firmware to V1.4.1.68. No sure why the timezone was ever changed but when I got to the setting it was in GMT 00:00. I changed it to my timezone, and also set my preferred NTP server to time.apple.com, click apply, then when the router comes back online my phone can connect to it straight away.

    • StankC's avatar
      StankC
      Aspirant

      muzzled Thank you! Thank you! THANK YOU! I have the exact same router and it's been broken for weeks because of that. Now it's working.

  • I had exactly the same problems.

     

    NETGEAR people:  This is a MAJOR BUG in your latest R7900P firmware update!!!!!!!

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired

      Hello Riffian5, 

       

      May you send me a private message with your router serial number and current firmware version it's on. 

       

      Thanks,

      Christian