NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Sethmetal's avatar
Sethmetal
Follower
Aug 27, 2017

Nighthawk R6900 router and Genie app

After setting up Genie app, I keep getting an error message when trying to load the parental controls in the genie app. I am connected to the internet....
Genie app
Netgear Apps & Add-ons

2 Replies

Sort By
  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 19, 2017

    Hi Sethmetal,

     

    1. What is the firmware version of the router?

    2. What is the exact error message (please provide a screenshot if possible)?

    3. Have you tried using another device (computer, Android, iOS)?

    4. Have you tried resetting the device?

     

    Regards,

     

    Dexter

    Community Team

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 22, 2017

      Hi Sethmetal,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team