Forum Discussion

Sethmetal's avatar
Sethmetal
Follower
Aug 27, 2017

Nighthawk R6900 router and Genie app

After setting up Genie app, I keep getting an error message when trying to load the parental controls in the genie app. I am connected to the internet....
Genie app
Netgear Apps & Add-ons

2 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 18, 2017

    Hi Sethmetal,

     

    1. What is the firmware version of the router?

    2. What is the exact error message (please provide a screenshot if possible)?

    3. Have you tried using another device (computer, Android, iOS)?

    4. Have you tried resetting the device?

     

    Regards,

     

    Dexter

    Community Team

     

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Sep 21, 2017

      Hi Sethmetal,

       

      I would like to follow up and check if you are still experiencing the issue.

       

      Regards,

       

      Dexter
      Community Team