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jmwatt1234's avatar
jmwatt1234
Aspirant
Jun 16, 2023
Solved

Nighthawk RAX120 - unable to login to router from Edge browser

Recently install Nighthawk RAX120 router.   I have been attempting to login from Edge   browser.  I did have a successful login from the web browser - but now get "authorization issue" at login - changed pw a few times,  but this did not  solve the authentication issue - any suggestions?

  • apologies - i meant to type in "netgear modem"

     

    I have resolved my login issue

     

    I did an admin password change from a web browser - turns out, the web browser login did NOT display pw error - i had entered an alpha only pw - maybe there was a pop up with the error? i usually block pop ups from the browser-so the error could have been a pop up message box

     

    From my iPhone app the login update displays the rules for valid login-so from the web i entered pw according to the rules from iPhone app- and login from web was successful

     

    so could have been a "popup blocker" on situation....

     

    Thanks again for responding

     

     

8 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User

    Did you try a different browser?

    Also, when you changed the password, did it meet minimum requirements?

    Tried a simple factory reset/reinstall?

    • jmwatt1234's avatar
      jmwatt1234
      Aspirant

      Tried Firefox and Brave 

       

      New pw was valid

       

      thanks for responding

      • plemans's avatar
        plemans
        Guru - Experienced User

        what modem/gateway is it connected to? 

        Might try a simple factory reset/reinstall

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Be sure you clear out all browser caches and any saved password profiles in the browser before going to the routers web page. 

    Try a different browser.

    Factory reset the router and setup from scratch. 

     

    • jmwatt1234's avatar
      jmwatt1234
      Aspirant

      Hi - thanks for responding

       

      I recently solved the issue

       

      When I entered a new pw from the web browser I entered an invalid  pw - I suspect that the browser may have responded with a pop up error, but I have pop up blocker- so I mistakenly thought my invalid pw was valid

       

      I discovered the pw rules while using the iPhone app-so i just had to reset the pw to a valid pw