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Forum Discussion
Nighthawk Router Not Found
So I have been trying to log into my router using the Nighthawk app, which seems to not find it. So I have followed all the proceedures and still no joy. I went and looked for the router IP address on both my MacBook Pro and iPhone and the IP address is not what is called out on the support page for Netgear. I am using Xfinity wifi modem that has wifi. I am beyond the 90 days free support and refuse to pay $89.99 for Tech Support on a product that is less than 3 years old. Can anyone help me figure out how to log into my router. I am having 5g speed issues on one channel.
7 Replies
1. what router do you have?
2. what modem is it connected to? Xfinity modem isn't quite thorough. And if its a modem router combo device as you imply, its causing a double nat. A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
---- Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
-----Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
------Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-Mode3. what firmware is on the router?
4. if you're currently running in double nat mode, the netgear usually switches its default ip address to 10.0.0.1. Have you checked that address?
1. what router do you have? AC 3200 TriBand Wifi Router Model R8000
2. what modem is it connected to? Xfinity modem isn't quite thorough. And if its a modem router combo device as you imply, its causing a double nat. A double nat happens when you cascade more than 1 router.
https://kb.netgear.com/30186/What-is-Double-NAT
Fixes? There’s 3 options but only use 1.
---- Put the modem/gateway in modem only/pass through mode. This disables its routing functions.
-----Leave the modem/gateway in router mode but put the Netgears IP address into its DMZ. This forwards the data to the netgear. You can either leave the modem/gateway’s wireless enabled or disabled. Just make sure its using a different wifi channel to prevent interference
------Put the Netgear into access point mode. This disables its routing functions. Wifi/ethernet still works but it does disable some features.
https://kb.netgear.com/26765/Which-features-are-disabled-on-my-NETGEAR-router-when-it-is-set-to-AP-M...3. what firmware is on the router? I don't know because I cannot log into it to update it.
4. if you're currently running in double nat mode, the netgear usually switches its default ip address to 10.0.0.1. Have you checked that address? That IP address takes me to Xfinity Router Log In.
Thank you for the assistance. I am sort of tech savy but still have my limitations. I was able to get into the router about 6 months ago but now I cannot. I am having speed issues in the 5G-1. It has dropped to below 100MBSYour devices have a different IP address? What has what?
Your devices connected to the primary router will have a seperate ip from the ones connected to the netgear.
This is because you have 2 dhcp servers.
Ok so I resolved my issue after about 4 hours and it was as simple as logging in using the right login and password. I was using my NetGear account info and not the router. Sometimes it is as simple as using the right information to start with. I want to give a huge shout out to plemans for teaching me a lot more about my router and how to set it up better.
Cheers,
Canvas
