Nighthawk Tech Support Pricing Structure

Question

I would like to understand Netgear’s pricing structure as to why they only offer a pricing structure that includes all Nighthawk products plus any other products not made by them. They claim this is a benefit to their customers because includes any of these other products. That is all in good as long the customer has no other tech plans they are paying for other products they own.
For example, I already have a tech plan through Best Buy for my computers and am paying for that plan. I don’t want to have to pay twice for Netgear tech plan and Best Buy plan. My computers are already covered by other plans. This is NOT an efficient use of my money. So, their argument to justify their pricing structure is absolutely unfair to their customers.
They should offer 2 options:
Option 1: Tech Support for Nighthawk products only
Option 2: Upgrade Tech Support to cover both Nighthawk products as well as any other products.
That would be a fair pricing structure that provides flexibility to their customers.

plemans · Answer

So you're arguing because netgears support plan doesn't cover products not made by them?&nbsp;
I'm sorry, but I sure wouldn't want a warranty for my car from a networking company. Thats basically what you're asking. Netgear is a networking company and not a warranty company.&nbsp;If you're wanting group warranty/support coverages, go through a warranty company like square trade and use them for all your warranty/support issues.&nbsp;

Copejack · Answer

No. You mis-understood my post. I am saying the opposite of what you mentioned. Netgear is structuring their pricing based on Nighthawk products + NON Nighthawk products. Do you agree with that statement?
They only offer one pricing structure. If users already are paying for product support on NON-Nighthawk products, why would they want to pay twice, the portion that you get with their pricing structure (Nighthawk + Non-Nighthawk) plus what you already are paying for these other Non-Nighthawk products you own.
Let me restate this in a different way.
Lets say you own a computer that you bought from Best Buy and you are paying for a tech plan to support that computer. Why would I want to pay Netgear for those services? I am already paying for that service on my other plans.
The point is, because of the one structure pricing, they are charging you more, they aren’t offering this service for free? Their price structure is higher to accommodate that extra service, than what is should be if it were for only Nighthawk products.
That was my main point, they need to offer two pricing structures:
Option 1: Nighthawk products only, this should cost less. This would cover customers who have other tech plans and don’t need this extra service for NON-Nighthawk products.
Option 2: Nighthawk products plus other Non-Nighthawk products, this should cost more. This would cover customers who don’t have any other plans but want to take advantage of getting other products covered through a tech plan.

So, Netgear is ignoring the USE CASE when their customers are already paying for other plans that are covered on other NON-Nighthawk products.

plemans · Answer

Copejack&nbsp;wrote:No. You mis-understood my post. I am saying the opposite of what you mentioned. Netgear is structuring their pricing based on Nighthawk products + NON Nighthawk products. Do you agree with that statement?---I disagree with this. If you're outside of your 90 day window, netgear uses gearhead for support. they have a structured price based on time, not off device. You're welcome to check their site.&nbsp;https://www.netgear.com/home/services/gearhead/Nots sure where you're getting your information from unless you contacted a scam site (which there are a bunch online).&nbsp;They only offer one pricing structure. If users already are paying for product support on NON-Nighthawk products, why would they want to pay twice, the portion that you get with their pricing structure (Nighthawk + Non-Nighthawk) plus what you already are paying for these other Non-Nighthawk products you own.---Not sure what other "plan" you have or what the details are of it but netgear itself only offers free support for the first 90 days of purchase on new devices. After that, its paid support. And its either per incident or for a set time period. Again, not sure what info you're going off.&nbsp;
&nbsp;

michaelkenward · Answer

Copejack&nbsp;wrote:For example, I already have a tech plan through Best Buy for my computers and am paying for that plan.&nbsp;
If that plan covers everything you own, including network devices, you do not need to sign up to Netgear Gearhead for support.
&nbsp;
Or you could cancel the BestBuy plan and rely on Netgear.
&nbsp;

Copejack · Answer

No. You clearly do not understand Netgear’s pricing structure. It is NOT based on time. It is based on monthly plans of 6 months or 12 months. The word you used, “time” is like when some repair person comes to your house to repair an appliance, they may have a labor charge for the time it took for the repair.Netgear charges by monthly plans regardless of how many hours of “time” it takes them to fix your issue. You pay a rate for 6 months or 12 months for these plans.The problem Is that Netgear’s plans cover both Nighthawk products and NON-Nighthawk products and charge you a higher premium for that service plan. If their plans would only cover Nighthawk products, you would expect not to pay as much, since they are not servicing any other NON-Nighthawk products.But, because they only have 1 plan for 6 or 12 months, and pricing structure, this excludes their customers from buying a plan that only covers Nighthawk products.If customers already have other tech support plans they are paying for their other products, then they should have a choice of selecting which plan coverage they want. Customers want to use their money efficiently, and not pay for “extra” services they don’t need.The only plan that Netgear offers to their customers is a plan that covers both Nighthawk products + NON-Nighthawk products. They just need to offer a second tech plan that only covers their products and not charge a premium price.

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Nighthawk Tech Support Pricing Structure

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