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PhillipF's avatar
PhillipF
Follower
Sep 10, 2017
Solved

Parental control not working

I set up the parental Controls on the Open DNS. They worked fine the first day. My teenager found the password and now the parental Controls don't work. I've changed the password, but that has NOT hel...
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  • DexterJB's avatar
    DexterJB
    Sep 19, 2017

    Hi PhillipF,

     

    1. What is the model number and firmware version of the router?

    2. We recommend installing the NETGEAR Genie on a device that only you have access to after changing the password.

    3. Did you modify the settings via https://netgear.opendns.com/sign_in.php?

    4. What device are you using to change the filtering level (PC, Android, iOS)?

     

    Regards,

     

    Dexter

    Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 25, 2017

Hi PhillipF,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team