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Forum Discussion

gworley's avatar
gworley
Aspirant
Sep 20, 2015

Parental Controls not working properly

I manage 2 sites -- home and a homeless shelter.  Both sites I have installed Netgear routers.  At the homeless shelter I have a WNR2000v3 installed and it supports Parental Control.  At home I have ...
Genie
Parental Controls.
Petercos's avatar
Petercos
Aspirant
Feb 03, 2016

I seem to be having a similar issue to others. 

I have merger router net genie but parental controls works on three devices but not the other three. 

They are all Apple devices. 

Any advice given clearly the  parental controls work on some devices but not others. 

Any help please?

DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 04, 2016

Hi @Petercos,

 

1. What is the model number and firmware version of your router?

2. What are the devices that are affected?

3. What version of iOS are they running on?

4. What version of NETGEAR Genie do you have installed on those devices?

5. Are you able to login to your OpenDNS account through those affected devices?

6. Does the filtering work?

 

Regards,

 

Dexter

Community Team

  • Petercos's avatar
    Petercos
    Aspirant
    Feb 04, 2016

    I bought a NETGEAR WNDR4500-200EUS N900 Wireless Dual Band Gigbit Router wo weeks ago.

    I have two ipads in the house - neither works for parentla controls, I have two iphones - one iphone 5 where it works sometimes and one iphone 4 where it does not work.

    I would always download the latest version of IOS so on my ipad

    I am the only one with Netgear genie - I am using the app which I downloaded under two weeks ago so again presume it is the only one available to me

    All devices are working theough the open DNS so all of them have wifi

     

    I started by putitng time blocks in place but noticed even when we passed the timeblocks nothing changed

    I then went into the filtering and chose high and that does not work either despite the fact that this should disable all youtube, facebook etc.

     

    Thanks
    Peter

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 07, 2016

    Hi @Petercos,

     

    1. Please check if the DNS values on the router are set as 208.67.222.222 and 208.67.220.220.

    2. Parental Controls only work with browsers (Safari, Chrome, Firefox) and not mobile apps.

     

    Regards,

     

    Dexter

    Community Team

  • Petercos's avatar
    Petercos
    Aspirant
    Feb 08, 2016

    Thanks for your reply but I have a question.

     

    Regarindg your first ppint with the DNS vlaues - what wll that accomplish?

     

    Secondly, very few kids use the internet through a browser, every social media site has an app - snapchat, youtube, facebook etc so kids nevr use the internet browser.

    The reason I bought the netgear product was to be able to stop access late in the evening or at times of my choosing so are you saying that bar pulling out the plug (which was what I was originally doing but i bought the netgear product to stop me having to do this) there is no other way to stop a child going onto social media sites through the app?

     

    Thanks

    Peter

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 08, 2016

    Hi @Petercos,

     

    The DNS values point to the OpenDNS servers which allows them to filter the Internet traffic that goes through your router. This is how they block the sites through your browser.

     

    If you wish to cut off Internet access to specific devices on a certain schedule, you can perform address reservation for the devices that you want to block on a specific range then block all services using your preferred schedule. You may refer to the links below for the steps.

     

    http://kb.netgear.com/app/answers/detail/a_id/24091

    http://kb.netgear.com/app/answers/detail/a_id/24055

    http://kb.netgear.com/app/answers/detail/a_id/24054

     

    Regards,

     

    Dexter

    Community Team

  • TheWombat's avatar
    TheWombat
    Aspirant
    Feb 21, 2016

    >> Parental Controls only work with browsers (Safari, Chrome, Firefox) and not mobile apps.

     

    Hi Dexter, Since it's being done at a DNS level and apps do dns lookups, why wouldn't it work? My experience is that it does work with apps also. When the entire thing isn't broken that is.