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Parental Controls not working properly
I manage 2 sites -- home and a homeless shelter. Both sites I have installed Netgear routers. At the homeless shelter I have a WNR2000v3 installed and it supports Parental Control. At home I have WNDR4300 and it supports parental controls. The issue I am having is very simple on my personal laptop when I try to go to parental controls I get an error message: Yet on another PC on the same network I am able to configure parental controls. At home I have the same error message yet from 5 other devices (2 PC's and 3 Android devices) I am able to confiigure the Parental Controls. At the homeless shelter every device that we have I was able to run Netgear Genie to get to the Parental Controls settings. Laptop information is HP Pavilion Notebook 17-g034cy N5Y50UA#ABA running Windows 10 build 10240. One other piece of information -- websites aren't being blocked from the laptop I configured the router at the homeless shelter to block adult sites and on all tested devices accept this laptop http://www.playboy.com was blocked. This laptop was able to display it without any blockage. Here is ipconfig /all if that helps: [C:\Program Files\JPSoft\TCMD18_x64]ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : george-laptop-2 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Ethernet: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek PCIe FE Family Controller Physical Address. . . . . . . . . : 3C-A8-2A-B1-3C-CB DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 13: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #3 Physical Address. . . . . . . . . : C6-8E-8F-CF-40-C1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Local Area Connection* 14: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #4 Physical Address. . . . . . . . . : C4-8E-8F-CF-40-C1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Wireless LAN adapter Wi-Fi 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter Physical Address. . . . . . . . . : C4-8E-8F-CF-40-C1 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::3d2d:a843:47f3:9837%23(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.23(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Saturday, September 19, 2015 11:58:52 PM Lease Expires . . . . . . . . . . : Monday, September 21, 2015 12:51:24 AM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 113544847 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-21-26-C0-3C-A8-2A-B1-3C-CB DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : Enabled Tunnel adapter Local Area Connection* 12: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1c9a:e82:3f57:fee8(Preferred) Link-local IPv6 Address . . . . . : fe80::1c9a:e82:3f57:fee8%9(Preferred) Default Gateway . . . . . . . . . : :: DHCPv6 IAID . . . . . . . . . . . : 150994944 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-21-26-C0-3C-A8-2A-B1-3C-CB NetBIOS over Tcpip. . . . . . . . : Disabled Tunnel adapter isatap.{ED89777E-7703-4214-91EC-B8B2A2598D78}: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3 Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes I am using the lastest version of Netgear Genie version 2.4.12. Here is the computer profile as generated by Netgear Genie: Your Computer Details: Network Interface 20 Id: 20 Name: Ethernet HardwareAddress: 3C:A8:2A:B1:3C:CB IP Address: fe80::644e:a40:d5ec:a382%21 Netmask: ffff:ffff:ffff:ffff:: Broadcast: IP Address: 169.254.163.130 Netmask: Broadcast: Description: Realtek PCIe FE Family Controller 9 Id: 9 Name: Wi-Fi 2 HardwareAddress: C4:8E:8F:CF:40:C1 IP Address: fe80::3d2d:a843:47f3:9837%23 Netmask: ffff:ffff:ffff:ffff:: Broadcast: IP Address: 192.168.1.23 Netmask: 255.255.255.0 Broadcast: 192.168.1.255 Description: Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter Your Computer Details: Operating System Caption: Windows 8 CSDVersion: No Service Pack Installed WindowsDirectory: C:\WINDOWS Note I am running Windows 10 even though it says 8 This very frustrating. George MSCE
