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Forum Discussion

gworley's avatar
gworley
Aspirant
Sep 20, 2015

Parental Controls not working properly

I manage 2 sites -- home and a homeless shelter.  Both sites I have installed Netgear routers.  At the homeless shelter I have a WNR2000v3 installed and it supports Parental Control.  At home I have ...
Genie
Parental Controls.
cricket16's avatar
cricket16
Aspirant
Apr 09, 2016

Purchased a Nighthawk x4s AC2600 yesterday, turned on parental controls, checked it and it literally allows anything and everything through even on the highest setting.

Netgear has virtually zero customer care, and now I find out that Netgear have known of this harmful failure since at least January 2016 September 2015 and done ZERO about it!  After reading more posts where its contributors blame the user, or the user's software and/or hardware when they must know it is their software: the only word to describe Netgear's behaviour is deceptive.

I have updated the firmware, double checked the settings and it is seriously disturbing that a so-called major industry player continues to ship products knowing that their advertising is false and mis-leading and further, that customers relying on these promises can inadvertently be exposing their children to major harm.

Frankly, this is an unconscionable and deliberate failure by Netgear to fix its software and I will be raising this with the authorities and media on Monday morning.

DexterJB's avatar
DexterJB
NETGEAR Moderator
Apr 12, 2016

Hi @cricket16,

 

1. What is the firmware version of the router?

2. What version of NETGEAR Genie do you have installed?

3. Are all devices affected (wired and wireless)?

4. What are the DNS values on the device UI?

5. Have you tried changing the filtering level using other devices (smartphone, tablet, other computer)?

 

Regards,

 

Dexter

Community Team

  • mrekimf's avatar
    mrekimf
    Apprentice
    Apr 22, 2016

    How do you set these DNS values? I see replys to change or set the DNS values but not how? I windows 8.1, and setting parental controls on devices but not working.

    My router firmware is 

    V1.0.4.30_1.1.67

    netgear genie version is  2.4.20

    thank you

    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator
      Apr 24, 2016

      Hi @mrekimf,

       

      1. What is the model number of your router?

      2. Please download and install the latest version (2.4.26) from the website liked below.

       

      http://netgear.com/home/discover/apps/genie.aspx

       

      3. Have you tried setting up Parental Controls on another device (another computer, smartphone, tablet)?

      4. You can check and set the DNS values by accessing the router's UI. You may refer to the link below for the steps.

       

      http://kb.netgear.com/app/answers/detail/a_id/980

       

      5. Once you have accessed the router's UI, you can check/change the DNS values by going to Advanced > Setup > Internet Setup > Domain Name Server (DNS) Address. Please make sure the values are set to  208.67.222.222 and 208.67.220.220.

       

      Regards,

       

      Dexter

      Community Team