NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Parental Controls not working properly
I manage 2 sites -- home and a homeless shelter. Both sites I have installed Netgear routers. At the homeless shelter I have a WNR2000v3 installed and it supports Parental Control. At home I have ...
Hi @cricket16,
1. What is the firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Are all devices affected (wired and wireless)?
4. What are the DNS values on the device UI?
5. Have you tried changing the filtering level using other devices (smartphone, tablet, other computer)?
Regards,
Dexter
Community Team
How do you set these DNS values? I see replys to change or set the DNS values but not how? I windows 8.1, and setting parental controls on devices but not working.
My router firmware is
| V1.0.4.30_1.1.67 |
netgear genie version is 2.4.20
thank you
Hi @mrekimf,
1. What is the model number of your router?
2. Please download and install the latest version (2.4.26) from the website liked below.
http://netgear.com/home/discover/apps/genie.aspx
3. Have you tried setting up Parental Controls on another device (another computer, smartphone, tablet)?
4. You can check and set the DNS values by accessing the router's UI. You may refer to the link below for the steps.
http://kb.netgear.com/app/answers/detail/a_id/980
5. Once you have accessed the router's UI, you can check/change the DNS values by going to Advanced > Setup > Internet Setup > Domain Name Server (DNS) Address. Please make sure the values are set to 208.67.222.222 and 208.67.220.220.
Regards,
Dexter
Community Team