Parental Controls not working properly

gworley
Aspirant
Sep 21, 2015
Hi DexterJB,

Thanks for the reply.

I am currently using build 1024 of Windows 10.

I am using the OpenDNS DNS servers on the router but will try them on the laptop.

Thanks,
George Worley
MSCE
gworley
Aspirant
Sep 21, 2015
Hi again DexterJB

I meant to ask, how can I do a clean install of Netgear Genie?

George
- DexterJB
  NETGEAR Moderator
  Sep 22, 2015
  Hi gworley,
  
  You may uninstall and re-install it just the way you would with other programs, through the Control Panel.
  
  Regards,
  
  Dexter
  
  Community Team
  - gworley
    Aspirant
    Sep 25, 2015
    I have done that many of times and reinstalled with the same results. Cannot get to Parental Controls throught Genie. Netgear sent me a link to a stand-a-lone product that works. The last reinstalled made things worst -- on my home router I could get to them after about 4 or 5 retries and now I cannot get to Parental Controls on the home router. Never could on the router at the homeless shelter were I work. Other PC's work and other devices like Android work. Plus this PC doesn't get blocked on adult sites at the homeless shelter while the ones where Netgear Genie works get blocked trying to go to the Adult sites. Network settings are the same -- DHCP assigned IP and DNS assigned to router -- DNS on the router points to OpenDNS servers. There has to be some setting that isn't getting uninstalled on this laptop that is the reason I asked how to do a clean install. BTW: Going through the Control Pannel and uninstalling then reinstalling is not considered a Clean Install as there is always something left on the machine -- mostly registry settings and user profile settings.
    
    George
    MSCE

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Parental Controls not working properly