Parental Controls not working properly

gworley
Aspirant
Sep 25, 2015
I have done that many of times and reinstalled with the same results. Cannot get to Parental Controls throught Genie. Netgear sent me a link to a stand-a-lone product that works. The last reinstalled made things worst -- on my home router I could get to them after about 4 or 5 retries and now I cannot get to Parental Controls on the home router. Never could on the router at the homeless shelter were I work. Other PC's work and other devices like Android work. Plus this PC doesn't get blocked on adult sites at the homeless shelter while the ones where Netgear Genie works get blocked trying to go to the Adult sites. Network settings are the same -- DHCP assigned IP and DNS assigned to router -- DNS on the router points to OpenDNS servers. There has to be some setting that isn't getting uninstalled on this laptop that is the reason I asked how to do a clean install. BTW: Going through the Control Pannel and uninstalling then reinstalling is not considered a Clean Install as there is always something left on the machine -- mostly registry settings and user profile settings.

George
MSCE
- DexterJB
  NETGEAR Moderator
  Sep 25, 2015
  Hi gworley,
  
  1. May I know which stand-alone product you are referring to?
  
  2. Have you tried manually setting a static DNS for the laptop using the OpenDNS?
  
  3. NETGEAR does not have any specific removal tool for the NETGEAR Genie program.
  
  4. I would also recommend updating your Windows version to the latest stable build since I believe you are currently using the Insider Preview build.
  
  Regards,
  
  Dexter
  
  Community Team
  - gworley
    Aspirant
    Sep 26, 2015
    Hello Dexter:
    
    NETGEAR Live Parental Controls Management Utility 2.1.6. Netgear tech support sent me the link to it.
    Yes I have and it doesn't change anything.
    Most companies "uninstall" doesn't do a clean uninstall as they are expecting you to re-install it at some point. However they do tell where files, both program and user files, are installed and what registry settings are made so that you can, if you are having problems with it, re-install it like it was never installed in the first place.
    According to Microsoft, if you have Windows 10 Build 10240. you have the “final” Release to Manufacturing (RTM) build of Windows 10. I am running build 10240, not a preview or insider build, on two computers with build 10240, one works and one doesn't. Both are HP laptops, one was upgraded from Windows 7 (#1) and one was upgraded from Window 8.1 (#2) (WIndows 8.1 was never used as I bought the laptop after Windows 10 was released -- I put the necessary updates on it to get Windows 8.1 and then upgraded to 10.) The one with Windows 7 on it originally Works while the one that had Windows 8.1 on it originally doesn't work. Since it is working on a system that has the same identical build (final) of Windows 10 with the same updates -- the only difference is hardware....
    #1 Network hardware is:
    
    With 2 network adaptors: Realtek PCIe FE Family Controler and Realtek RTL8188CE 802.11b/g/n WiFi Adaptor. It is currently hardwired to the network.
    
    #2 is:
    
    With 2 network adaptors: Realtek PCIe FE Family Controler and Realtek RTL8188CE 802.11b/g/n WiFi Adaptor. It is currently on the WiFi adaptor to the network. Have tried on the LAN adaptor with the same results.
    
    So that leaves the registry and user files. I have created a new admin user and logged into the system with that user and run Netgear Genie with the same results as first had. I have even compared the %USERPROFILE%\AppData\Local\NETGEARGenie\ sub-folders on both machines and the appear to be the same. Compared both of the installed folders and the appeared the same.
    
    I thought about viruses and malware... I have Avast! Internet Security Premier 2015 and MalwareBytes Home Premium version 2.1.8 on them so I have run them and found no viruses (Avast! has a boot time scan so I ran it also without finding any viruses or rootkits). MalwareBytes found nothing. So the only thing I cannot troubleshoot on my own as the registry as I do not know what settings Netgear Genie actually adds or modifies. It almost appears like that Netgear Genie isn't loading GeniePlugin_ParentalControl.dll properly on machine #2.
    
    I know how to troubleshoot after all I worked as a computer engineer at NASA's Johnson Space Center for almost 10 years as a computer engineer and in my last job working for someone else I was responsible for 250 servers. And, at both positions I did things that MS said could not be done at the time -- one was imaging a computer so that we didn't have to spend 5 plus hours installing WIndows and the software on the computers (had several batch of 200 computers configured with the same hardware) -- circa 1992 and remote control over dialup connections of servers -- 1996.
    
    George
    MSCE

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Parental Controls not working properly