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Forum Discussion
Parental Controls not working properly
I manage 2 sites -- home and a homeless shelter. Both sites I have installed Netgear routers. At the homeless shelter I have a WNR2000v3 installed and it supports Parental Control. At home I have ...
Hi gworley,
Thank you for providing a very detailed description. It seems that this is a very unique case. We will try to further isolate it by testing an older version of the app. Please refer to the download link below then install the program and see if it works.
http://files.netgear-support.com/go/?a=d&i=NdnpqxKsgE
Regards,
Dexter
Community Team
It seems that I have the same problem that George is having but don't have nearly the computer knowledge he has. I purchased an N600 Cable Modem Router model # C3700 a while back. One of my cheif reasons for choosing it was the parental controls but they have never worked. I initially used the help services that came with teh modem/router and was told there was a known issue but they offered no help. Now I am past the end of the initial Help period and there is no help offered without paying. It seems to me that if you had a known issue you would continue to support your product until it was fixed. Has anything been done to deal with this issue and get the information out to your customers?
Any help you can provide would be gratefully appreciated.
Frustrated Father
Hi MrRoach,
It is a slightly different case when it comes to cable modem-routers like the C3700 since the firmware for those types of devices will still need to go through a certification process with the Internet Service Providers. That means that any update to the device firmware may take longer compared to stand-alone routers. Rest assured, this is currently being worked on by NETGEAR to have and improve this functionality.
Regards,
Dexter
Community Team
Avast Premier has a secure dns feature which is on by default and will break Opendns filtering because it hooks the dns requests and redirects them. I know this because I spent all of today banging my head on the desk trying to work out why one of my PCs wasn't filtering anything. It may or may not be responsible for your original problem but it will mean your filtering is inoperative. Try disabling Avast temporarily to see what happens. You can leave Avast running but disable the secure dns option, which is what I ended up doing.
i have Avast running on 3 computers with secure DNS enabled on all of them. 2 of the Netgear Genie works just fine and parental controls work just fine but on the 3rd one Netgear Genie doesn't work just fine and parental controls doesn't work either. I tried disabling secure DNS on it and it didn't have any effect what so ever. I recently did a factory recovery and worked just fine under Windows 8.1. Then I upgraded to Windows 10 and everything went to hell in a hand basket.
