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Forum Discussion
Parental Controls not working properly
I manage 2 sites -- home and a homeless shelter. Both sites I have installed Netgear routers. At the homeless shelter I have a WNR2000v3 installed and it supports Parental Control. At home I have ...
It seems that I have the same problem that George is having but don't have nearly the computer knowledge he has. I purchased an N600 Cable Modem Router model # C3700 a while back. One of my cheif reasons for choosing it was the parental controls but they have never worked. I initially used the help services that came with teh modem/router and was told there was a known issue but they offered no help. Now I am past the end of the initial Help period and there is no help offered without paying. It seems to me that if you had a known issue you would continue to support your product until it was fixed. Has anything been done to deal with this issue and get the information out to your customers?
Any help you can provide would be gratefully appreciated.
Frustrated Father
Hi MrRoach,
It is a slightly different case when it comes to cable modem-routers like the C3700 since the firmware for those types of devices will still need to go through a certification process with the Internet Service Providers. That means that any update to the device firmware may take longer compared to stand-alone routers. Rest assured, this is currently being worked on by NETGEAR to have and improve this functionality.
Regards,
Dexter
Community Team