NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Roadturn
Feb 23, 2018Tutor
Parental Controls Won't Quit
I get blocked randomly by parental controls on visits to harmless websites. I've turned off parental controls completely. I've even restored the router to factory condtion. But I still get blocked b...
- Feb 23, 2018
The Arris model reports that it's a gateway router as well. Is the modem fully bridged? If not, it should be to allow the NG router to handle internet and NAT traffic. You maybe in a double NAT condition.
FURRYe38
Feb 23, 2018Guru - Experienced User
Has a factory reset be performed and the set up the router from scratch?
What is the Mfr and model# of the ISP modem?
Does this happen on all devices or one particular device?
Any PC security software enabled on the PC?
Roadturn
Feb 23, 2018Tutor
Reset to factory and new setup sequence.
Others get the same treatment. Both wired and wireless.
Using Windows Defender. Doesn't help to turn it off.
ISP modem is an Arris DG860
- FURRYe38Feb 23, 2018Guru - Experienced User
The Arris model reports that it's a gateway router as well. Is the modem fully bridged? If not, it should be to allow the NG router to handle internet and NAT traffic. You maybe in a double NAT condition.