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Forum Discussion

salemirisheyes's avatar
salemirisheyes
Follower
Oct 20, 2015

Parental Controls

I have set up a newDNS account twice and when I go to login with the genie it says I'm not on the internet but I am.  Good grief this is so frustrating!

Genie

1 Reply

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Oct 21, 2015

    Hi salemirisheyes,

     

    1. Have you tried using another device (another computer, smartphone, tablet)?

    2. What is the version of the NETGEAR Genie program?

    3. What is the model number of your device?

    4. What is the firmware version of your device?

     

    Regards,

     

    Dexter

    Community Team