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mikinino's avatar
mikinino
Follower
Dec 22, 2016

R4500 and Genie authentication problems

Hi, I have an  R4500 router (also called N900) and till about 5 months ago, I was able to log in the Genie app that obiously was supported (also stated in the router Data sheet).

Now, I can't log in anymore (doesn't matter if I try from the computer or the smarthpone). A red messages says that "Netgear router is not found or supported. Also make sure that the device is not connected to the guest network of the router and not IPv6 is anable".

What should I do?

Please help

Thanks

authentication error.
Genie
R4500

2 Replies

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  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 27, 2016

    Hi mikinino,

     

    1. What is the firmware version of the router?

    2. What versions of the NETGEAR Genie app/program do you have installed (PC and mobile device)?

    3. Have you tried uninstalling and re-installing the app/program?

     

    Regards,

     

    Dexter

    Community Team

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Dec 30, 2016

    Hi mikinino,

     

    I would like to follow up and check if you are still experiencing the issue.

     

    Regards,

     

    Dexter
    Community Team