NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dganoung's avatar
dganoung
Follower
Dec 03, 2022

R7000

When I open the app on my phone I get a sign in page with ‘admin’ in the user name which I cannot erase or override. Therefore I cannot use the app. If I select change password and click on the profile icon in upper right of screen it takes me to another sign in page which I can successfully sign in on but then it takes me back to the sign in page with ‘admin’ again and won’t allow me to open the app. How can I get around the ‘admin’ sign in page?

1 Reply

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator

    Hi @dganoung, the page that you are on where the username is pre-filled with 'admin' is where you input your router's admin password. The default password is the word 'password'.

     

    Dexter

    NETGEAR Team