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Forum Discussion
R7800 - Unable to login to OpenDNS / Parental Controls
I have followed the various support instructions but have failed to get Genie to log into OpenDNS. I receive the following: There was an error signing in, please make sure you're connected to the I...
Error message on iPad and iPhone is slightly different: Internet is not available. Please connect your router to internet first.
Router is connected to internet throughout.
Router is connected to internet throughout.
Hi Toonaway,
1. Have you tried uninstalling and re-installing the app/program from the devices?
2. What version of NETGEAR Genie do you have installed?
3. Have you tried resetting the device? If not, we recommend performing a factory reset especially after updating the firmware.
Regards,
Dexter
Community Team
Hi DexterJB
Thank you for your response.
Q1. Have you tried uninstalling and re-installing the app/program from the devices?
A: Yes, numerous times
Q2. What version of NETGEAR Genie do you have installed?
A: On IOS, version 2.4.38 of Genie and on Windows, version 2.4.36
Q3. Have you tried resetting the device? If not, we recommend performing a factory reset especially after updating the firmware.
A: Yes, problem remains however
Additional Info:
This morning I logged onto OpenDNS directly and deleted my account.
I performed a router factory reset
I used Windows version of Genie to set up Parental Controls
Success - created an OpenDNS account, applied parental controls
Closed down Genie and rebooted PC
Original problem with accessing OpenDNS / Parental Controls returned on Windows Genie client
Checked from clean IOS install of Genie client - OpenDNS / Parental Controls issue remains
Contacted OpenDNS directly - as I suspected, they say the issue is with NETGEAR Genie's API integration.
In summary, I am no further forward and very frustrated as this parental control integration was the differntiator / reason I purchased this router.
Thanks,
Toonaway