R7800 - Unable to login to OpenDNS / Parental Controls

Hi DexterJB

Thank you for your response.

Q1. Have you tried uninstalling and re-installing the app/program from the devices?

A: Yes, numerous times

Q2. What version of NETGEAR Genie do you have installed?

A: On IOS, version 2.4.38 of Genie and on Windows, version 2.4.36

Q3. Have you tried resetting the device? If not, we recommend performing a factory reset especially after updating the firmware.

A: Yes, problem remains however

Additional Info:

This morning I logged onto OpenDNS directly and deleted my account.

I performed a router factory reset

I used Windows version of Genie to set up Parental Controls

Success - created an OpenDNS account, applied parental controls

Closed down Genie and rebooted PC

Original problem with accessing OpenDNS / Parental Controls returned on Windows Genie client

Checked from clean IOS install of Genie client - OpenDNS / Parental Controls issue remains

Contacted OpenDNS directly - as I suspected, they say the issue is with NETGEAR Genie's API integration.

In summary, I am no further forward and very frustrated as this parental control integration was the differntiator / reason I purchased this router.

Thanks,

Toonaway