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Forum Discussion
R7800 - Unable to login to OpenDNS / Parental Controls
I have followed the various support instructions but have failed to get Genie to log into OpenDNS. I receive the following: There was an error signing in, please make sure you're connected to the I...
Sorry - no fix so far. I bought the router for Parental Controls as well.
I am on my second router (didn't fix it). Different firmware and Genie versions do not make any difference.
Currently working with Netgear Support who have been pretty good. Hopefully their engineering team release a fix soon as the router is otherwise very good.
I am pretty certain it is not and OpenDNS issue.
I am on my second router (didn't fix it). Different firmware and Genie versions do not make any difference.
Currently working with Netgear Support who have been pretty good. Hopefully their engineering team release a fix soon as the router is otherwise very good.
I am pretty certain it is not and OpenDNS issue.
Exact same issue for me with my R6400. Since it's more than 90 days old, Netgear support won't even consider talking to me about it... Here's my response from the OpenDNS support guy:
I noticed from our backend that you are indeed connecting to OpenDNS from your router. Would you please try rebooting your router and then try logging in with your OpenDNS account?
If the problem still persists, I am going to advise that you contact Netgear support directly so that they can investigate the issue as this appears to be a problem with the Netgear Graphical User Interface itself:
Please use the link below to contact Netgear support:
http://www.netgear.com/support/contact.aspx?cid=wmt_netgear_organic
Please let me know how your support call with Netgear goes, I look forward to hearing back from you.
Best regards,
Elton Sia
Customer Support Representative
OpenDNS, Inc.
I've done everything you have suggested in your above posts. No success.
Hi
I'm not able to log in to parental control with Netgear Genie or the iOS app.
I can log in to the openDNS page. I have the latest firmware 1.0.2.20 installed.
I tried several things but don't get any further.
Can you please advice what I could do to make parental control work?
Many thanks!