NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
R7960 no longer connects with app or on line
I have had a R7960 for years but right from the go it could not update the firmware No one at Netgear could help but my router worked great..so we welft it. Now in 2024 the Nighthawk app will not work because the firmware is too old. I tried to go on line to 192.168.1.1 and tried to update and now it cannot even find the router..but alas I am on line. the Nighthawk app does not even recognize my Netgear admin sign on. .
Any suggestions?
4 Replies
Over the years I have tried and even when the router was new via on line assistance we tried all sorts of updating firmware and could not. The old app said it was updated but the version never changed. All worked well so Netgear help said it was updated but the version number is not changing or return for $100 for replacement and no router during the fix/return process so we left it alone. Then in the last few weeks the APP updated to a new version I think as now it has a pulsating circle around the picture of the router when I boot the app and it tries to connect to my router and it cannot. My search said one reason could be an old updated firmware so I assume that could be the issue. I I try on line at 192.168.1.1 to update when it locks up when trying to access my router and a nighmare to get the ability to get to my account on line. Through all this, however, I have internet service for my laptops so the router is doing its job for internet for now..but the app is a failure.
there was an issue with the r7960 and r8000 with being stuck on a particular firmware. There's a way around it but its a bit complicated.
you can find the post here: https://community.netgear.com/t5/Nighthawk-Wi-Fi-5-AC-Routers/R8000P-V1-4-1-50-Update-workaround/m-p/2171832#M206233
But you'll need to access the router. Try routerlogin . net or 192.168.0.1 or 10.0.0.1
If the router is in a double nat, it changes the default IP address.
What modem/gateway is it connected to?
Thank you for teaching me about "192.168.1.1 is not "on line". It is local access for a web browser and the graphical user interface (GUI).. I am alas in the older generation but always willing to learn.
I read thru the suggestion for the work around for the locked issue and found it beyond my abilities and stress level.. So I guess at this point, knowing it it not me or a setting I can change, I will have to just delete the Nighthawk app and only use the Local Access on my web browser which works for now..
Thank you all for your suggestions.
Notice some users having issues with recent NH app updates. Especially with Android.
What mobile platform are you using? Apple or Android?
Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220015/jump-to/first-unread-messageSomething to try as well:
What FW version is loaded on the R7960P?
OldBob wrote:
Over the years I have tried and even when the router was new via on line assistance we tried all sorts of updating firmware and could not. The old app said it was updated but the version never changed. All worked well so Netgear help said it was updated but the version number is not changing or return for $100 for replacement and no router during the fix/return process so we left it alone. Then in the last few weeks the APP updated to a new version I think as now it has a pulsating circle around the picture of the router when I boot the app and it tries to connect to my router and it cannot. My search said one reason could be an old updated firmware so I assume that could be the issue. I I try on line at 192.168.1.1 to update when it locks up when trying to access my router and a nighmare to get the ability to get to my account on line. Through all this, however, I have internet service for my laptops so the router is doing its job for internet for now..but the app is a failure.
