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Forum Discussion
TZMAN
Sep 29, 2017Follower
R8000 AC3200 Virus in Firmware
\NETGEARGenie\update_temp\NETGEARGenie-install.exe;Trojan-Downloader.Win32.Alien.ccl;Trojan program;09/29/2017 12:39:12
cdysthe
Sep 29, 2017Virtuoso
Sounds like a false positive to me. I would ask Kaspersky. I have downloaded the same file with three different AVs installed, Nod32, Norton and Bitdefender and didn't get a positive on any of them.
michaelkenward
Sep 30, 2017Guru - Experienced User
That isn't the only issue that Kaspersky can create:
>>>>> Unable to access router management page with Kaspersky installed <<<<<
- cdystheSep 30, 2017Virtuoso
Never been a big Kaspersky fan. When I have to run Windows I'd rather use Nod32 or Bitdefender. I always turn it off when working on the router or use Linux which never fails and has not viruses (yet).
- BaJohnSep 30, 2017Virtuoso
Hi
just to add my bit ...
I also have the problem running Zonealarm Extreme Security Vers 15.1.501.17249.
Just in case others with it were wondering.
Can we be assured that the downloaded file (NOT saved by Zonealarm) is safe?
Thanks.
- BaJohnSep 30, 2017Virtuoso
Oh apologies .... forgot.
Can somebody provide a direct link for the Genie S/W download from Netgear for Windows 10 64 bits,
for some reason cannot find it. Yes I have tried for nearly 30 minutes.