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Forum Discussion

Aznworker's avatar
Aznworker
Aspirant
Nov 26, 2018

R8000 Firmware

Updated to the new firmware ( 1.0.4.28) on my R8000 through the app on my phone and after update was done, my devices that connected to the router, their name just disappear and showed only two dash mark (- -) and I would like to know how to fix it or turn it back where it auto read the device and show its names. Help?

2 Replies

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Nov 26, 2018

    Did you reset the router to factory settings after the firmware flash?

    New firmware sometimes introduces changes that are not compatible with the old configuration.

    So while it isn't guaranteed to fix problems a factory reset is the first thing to try if you have issues with new firmware.

    This is a nuisance because you then have to reconfigure the device all over again.

    You can backup your settings before you reset and restore them later. But that may just bring back the fault. Then again, at least you will know if the reset fixed the problem.