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ChettyM's avatar
ChettyM
Initiate
Feb 06, 2022

R8000P firmware issue

I installed the latest firware about a month or two ago and I have been having problems that the site can't be reached etc.,

on all browsers.  I tried flushing the DNS and cleaning up history etc., I spent lot of time and nothing helped.  Finally I spent over 4 hours with tech support and nothing worked until we resorted to previous version.  So far, this seemed to work.  Clearly there is a bug in the new firmware version.  

 

They charged me for this support call with an annual support contract.  I need to call customer service to request a refund.

 

4 Replies

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  • plemans's avatar
    plemans
    Guru
    Feb 07, 2022
    ChettyM wrote:

     

     

    They charged me for this support call with an annual support contract.  I need to call customer service to request a refund.

     

    Support isn't free unless you're in your first 90 days of purchase. And the hardware wasn't defective (or it wouldn't have booted) which the warranty would cover. 

    You can try requesting a refund. 

    Its always worth a shot. 

     

    Next time I'd recommend posting on here before going to support as its free on here and thats a known issue with that firmware. 

    We usually have people start by enabling IPv6. 

    If that doesn't work, then we recommend the downgrade. 

    • ChettyM's avatar
      ChettyM
      Initiate
      Feb 14, 2022
      Netgear should let you know to revert back to Previous version and not let people wander to find solutions. It costed me lot more on booking airline tickets as this bug popped and blocked buying tickets at the last minute. I had to try again and pay more expensive tickets for two.