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Forum Discussion
ReadyShare Vault Service will not run
Installed Windows 10 Fall Update. ReadyShare Vault service [GenieTimelineService.exe] will not run. Faulting module is GSWatcher4.dll. Have another PC [w/o Windows Fall Update] ReadyShare Vault runn...
Netgear support was awful. They wanted $150 since the "90 days" expired. Submitted to Genie9, their reply is below.
New reply for the ticket #GTLSup00181350
Hello Robert,
Regarding your issue, we're well aware of this problem as it has been caused by the latest update of Windows 10. Unfortunately we couldn't solve the issue on the 2016 version. However, our 2017 doesn't have this problem and it can be downloaded from the following link :
http://www.genie9.com/business/Genie_Timeline_pro/download.aspx
If you wish to purchase it, please note that we're running a 50% discount which can be claimed from the following link :
http://www.genie9.com/promo/Genie9OffersHalloween.aspx?utm_source=halloween_offer&utm_medium=genie9_email&utm_campaign=23_10_2017
Regards,
Thomas Parker
Genie9 Technical support team
Genie9, Backup redefined
#GTLSup00181350
Regarding your issue, we're well aware of this problem as it has been caused by the latest update of Windows 10. Unfortunately we couldn't solve the issue on the 2016 version. However, our 2017 doesn't have this problem and it can be downloaded from the following link :
http://www.genie9.com/business/Genie_Timeline_pro/download.aspx
If you wish to purchase it, please note that we're running a 50% discount which can be claimed from the following link :
http://www.genie9.com/promo/Genie9OffersHalloween.aspx?utm_source=halloween_offer&utm_medium=genie9_email&utm_campaign=23_10_2017
Regards,
Thomas Parker
Genie9 Technical support team
Genie9, Backup redefined
#GTLSup00181350
Hi Resmithn,
1. Have you tried re-installing the program on the computer experiencing the issue?
2. Only the ReadySHARE Vault program that can be downloaded from the official NETGEAR page linked below is supported.
Regards,
Dexter
Community Team