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Forum Discussion

Deb318's avatar
Deb318
Tutor
Jun 22, 2017

Remote access

How come I can setup remote access from my desktop but I can't through the app. Keeps saying internal error.
Genie
Remote Access
DexterJB's avatar
DexterJB
NETGEAR Moderator
Jun 29, 2017

Hi Deb318,

 

1. What is the model number and firmware version of the router?

2. What device are you using (Android, iOS)?

3. Are you referring to the remote login feature of the NETGEAR Genie app?

4. Please try using another device (Android, iOS).

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Jul 04, 2017

Hi Deb318,

 

1. Have you tried uninstalling and re-installing the app/s?

2. Have you tried resetting the device?

 

Regards,

 

Dexter

Community Team