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Forum Discussion

JameWhit's avatar
JameWhit
Follower
May 19, 2021

Reset verification email

R8000|Nighthawk X6S AC4000

 

I am having an issue where I can’t use the Nighthawk app. I have a newer Gmail address however the verification email address I used to set this up is no longer accessible, it was an old personal domain I terminated.

 

Is there a way to set this up again using my current email and router information?

 

Thank you

1 Reply

  • schumaku's avatar
    schumaku
    Guru - Experienced User

    With both emails still active, there should be a way to change the email of your MyNetgear address. If you have only one Netgear device (the router here) you can create a new MyNetgear account (guess you already did) and factory reset the router. When I have it right, this does create a new link to the cloud, and login using the new account, and link the device.

     

    Alternate, you have to find a nice Netgear moderator and let them know the old and the new email, so they can assist and merge the account.