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JohnDebi's avatar
JohnDebi
Aspirant
Feb 07, 2018
Solved

Signing up for DNS

Trying to sign up for the OPENDNS account for parental controls. Keeps telling me 'action failed' after successfully creating username and password. Help!
  • Hi JohnDebi,

     

    1. Please try using another device (iOS, Android, another computer).

    2. What is the firmware version of the router?

    3. Have you tried re-installing the app?

    4. Are you able to login via a web browser (https://netgear.opendns.com/sign_in.php) using the credentials?

     

    Regards,

     

    Dexter

    Community Team

3 Replies

  • To be clear, Not a Netgear armor question, but I had to put a label in. I am trying to use the Netgear Genie app to sign up for the OpenDNS.
    • DexterJB's avatar
      DexterJB
      NETGEAR Moderator

      Hi JohnDebi,

       

      1. Please try using another device (iOS, Android, another computer).

      2. What is the firmware version of the router?

      3. Have you tried re-installing the app?

      4. Are you able to login via a web browser (https://netgear.opendns.com/sign_in.php) using the credentials?

       

      Regards,

       

      Dexter

      Community Team

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator

        Hi JohnDebi,

         

        I would like to follow up and check if you are still experiencing the issue.

         

        Regards,

         

        Dexter
        Community Team