NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Strict NAT on PC-NightHawk R7000
A friend and I play Destiny 2 on PC. Getting a Strict NAT recent so tried checking genie app. Won't let me sign in on my PC but will on my phone. The phone app doesn't have access to 'Router Settings...
Hi McPoop,
1. Please try using the router's IP address (default is 192.168.1.1) and see if that works.
2. Please try using another device (another PC, mobile) via a browser.
3. You should be able to to get to the router's UI whether the device is wired or wireless.
4. Once you have access to the router's UI, you may want to look into port forwarding for the issue you are facing with the game. Additional info from the game developers (port numbers, protocols) maybe needed. The link below may help out.
Regards,
Dexter
Community Team
Hi McPoop,
1. Is the PC connecting to the router via wired or wireless?
2. You can access the router settings via a browser. The link below may help out.
http://kb.netgear.com/app/answers/detail/a_id/980
3. What settings on the router are you looking to change?
Regards,
Dexter
Community Team
Hello DexterJB,
1. I am connected via ethernet cable.
2. When I try to sign in through either of those links, this is a snip of what I get.
3. I've read somewhere that sometimes when multiple people play the same game in the same room, they may think you are hacking and strict your connection or kick you all together.
4. Regarding the pic, I do not have a wireless card on my pc so cannot connect that way. Could that be a problem?
Thanks,
McPoop
Hi McPoop,
1. Please try using the router's IP address (default is 192.168.1.1) and see if that works.
2. Please try using another device (another PC, mobile) via a browser.
3. You should be able to to get to the router's UI whether the device is wired or wireless.
4. Once you have access to the router's UI, you may want to look into port forwarding for the issue you are facing with the game. Additional info from the game developers (port numbers, protocols) maybe needed. The link below may help out.
Regards,
Dexter
Community Team
Hi McPoop,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Teamhey Dexter,
I apologize for just getting back to you. I have tried though, to sign in using a different PC. However, I have no clue as to what the username or password is, as I must have changed it when I first purchased because the default credentials are not being accepted.
