I am currently trying to open a free OpenDNS account on Netgear Genie. I am using a Netgear R6100 router, and setting up the new account on Mac OS 10.10.5. My problem is after I enter my username, password, and email into the fields, it keeps telling me to enter a 6-20 character password. No matter what kind of 6-20 character password I put in the field, it keeps coming up with this and now I am stalled at this point trying to set up parental countrols. I closed both Netgear Genie and my browser to try to make this work, but to no avail. Anyone have an advice/assistance on this issue? Thanks!

I am having exactly the same issue with my ipad app as well as the netgear pc genie software, no matter what 6-20 character password I enter I get "Passwords must be 6-20 characters long" message.

I had the same problem using an 11 character password with one upper case, multiple lower case, some numerics and a special character. This didn't work. I then added more characters to make it a 15 character password ..... and that worked.

Has taken me an hour or two to create the free OpenDNS account in the Netgear Genie application on my PC.In the end, I used 16 characters and wrote the password into Notepad and used cut-n-paste.I suspect that problems may occur if the Genie Application is assuming a US keyboard as the "special" characters may not be "seen" the same as typed.After 25 years in TechSupport I have learnt to avoid the use of special characters in passwords - it can be very difficult to enter them on different keyboards. And there should _always_ be an option to show what is entered as is common these days on smart phones etc. I hope this helps other avoid this frustration. - jon

Spent and hour last night trying who knows how many passwords all with the right requirements and nothing happened, it wouldn't work. Then I found this thread this morning, created an 18 digit password by combining 2 of my most frequently used passwords and it worked. Someone needs to send a memo to Netgear that the minimum character count for the password is not 8...I'm sure a 15 character password works as others have said, but I need something I could remember. So to all who find this thread, you need to have at least 15 characters in your password and you need to have at least 1 of the each of the following characters in the 15: 1) A caplital letter2) A lowercase letter3) A number4) A special character !@#$%*() Hope this ends the frustration.

Hi Checkers, May I know if you are doing it through the NETGEAR Genie desktop app or did you log in to the routers UI through a browser? Have you tried using another computer or device? Regards, Dexter Community Team

Unable to create a free OpenDNS account

44 Replies

GLOWE
Initiate
Dec 02, 2015
Spent and hour last night trying who knows how many passwords all with the right requirements and nothing happened, it wouldn't work. Then I found this thread this morning, created an 18 digit password by combining 2 of my most frequently used passwords and it worked.

Someone needs to send a memo to Netgear that the minimum character count for the password is not 8...I'm sure a 15 character password works as others have said, but I need something I could remember.

So to all who find this thread, you need to have at least 15 characters in your password and you need to have at least 1 of the each of the following characters in the 15:

1) A caplital letter
2) A lowercase letter
3) A number
4) A special character !@#$%*()

Hope this ends the frustration.
- alexbv
  Aspirant
  Dec 03, 2015
  It worked with 15 characters password!! THX! Netgear, fix your instructions!!
alexbv
Aspirant
Dec 12, 2015
password has to have more characters.read my comment
- DexterJB
  NETGEAR Moderator
  Dec 13, 2015
  Hi SailingDreams,
  
  Please try creating a password that is exactly 15 characters long and see if it works. Also, please try installing the latest version (2.4.20) of the program. You may use the link below.
  
  http://netgear.com/home/discover/apps/genie.aspx
  
  Regards,
  
  Dexter
  
  Community Team
buckh77
Aspirant
Dec 19, 2015
I am trying to sign up for a new account too and it keeps giving me a. Invalid email and I have checked it numerous times to make sure it is correct. I have been trying to sign up through the app.
- DexterJB
  NETGEAR Moderator
  Dec 19, 2015
  Hi buckh77,
  
  1. What device are using to sign up?
  
  2. Have you tried using another device (computer, another smartphone or tablet)?
  
  Regards,
  
  Dexter
  
  Community Team
View9
Guide
Feb 24, 2016
I have a suggestion. Netgear should fix an obvious problem that has persisted in excess of 9 months!

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Unable to create a free OpenDNS account