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Forum Discussion

nidhin's avatar
nidhin
Follower
Apr 15, 2020

Unable to Register Product - Already Registered RAX-80

Hi,

I am trying to register my router to use the Add Ons in the Nighthawk App and i am getting the below message.

"This serial number is already registered to another customer. Please email NETGEAR support Customer.service@netgear.com for help.

 

I emailed them with the order details from amazon as well as the serial number,But no response.I hope someone can look into it and fix it for me.

 

Thanks,

Nidhin

2 Replies

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Apr 17, 2020

      Hello nidhin,

       

      May you send me a private message with your email address and the serial number of your device. I'll see if Customer Care can follow up with you as soon as possible. 

       

      Regards,

      Christian