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Forum Discussion

JNes's avatar
JNes
Follower
Nov 05, 2017

When you connect your drive

I have installed my new AC3000 and attached a 1T Passport external drive.  I can see the drive shared with my PC and easily copy files to and from the drive using Explorer.  The ReadySHARE Vault appe...
Troubleshooting
When you connect your drive
DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 22, 2017

Hi JNes,

 

1. What is the firmware version of the router?

2. What version of ReadySHARE Vault do you have installed?

3. Have you tried re-installing the app?

4. Does the issue persist on another computer?

5. What is the operating system of the computer experiencing the issue?

 

Regards,

 

Dexter

Community Team

DexterJB's avatar
DexterJB
NETGEAR Moderator
Nov 26, 2017

Hi JNes,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team