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RussNZ's avatar
RussNZ
Aspirant
Feb 11, 2019

WNDR3700 and Samsung TV: wifi but no Internet

After a power cut (which was less than 1 minute) the router has re-set but cannot connect the TV with internet (but connects to TV). All other devices, Ipad, Iphones, PS4 all work fine. Was working fine prior to power cut.

Any help gratefully accepted as am at a loss what to do.

10 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Feb 11, 2019

    Hi RussNZ,

     

    Welcome to the community!

     

    Is the TV connecting via wired or wireless? You can try forgetting the network on the TV and manually re-connect it via its menus.

     

    Dexter

    Community Team

    • RussNZ's avatar
      RussNZ
      Aspirant
      Feb 12, 2019
      Hi - it is connecting via wireless. Unfortunately the tv doesn’t allow forgetting of connection. I have noticed that from time to time iPad is timing out. The router might be failing altogether.
      • michaelkenward's avatar
        michaelkenward
        Guru - Experienced User
        Feb 13, 2019
        RussNZ wrote:
        Unfortunately the tv doesn’t allow forgetting of connection.

        What is the model of this TV?

         

        I have used several Samsung smart devices. There is always a reset option somewhere,. But Samsung is not good at flagging up these things.