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Forum Discussion
Can't upload iCloud images form linekd album
I selected to link an iCloud album for my Meural. However, the app gets stuck 0 of 24 images uploaded. Any ideas what is going on?
I have been experimenting.
If the photos are JPEG then it works. If Apple HEIF and after a variant of iOS 15 (not sure which but mid last year), then the linked album is empty and cannot be synced. It goes through the download process and progress bar in Meural app but the linked album never refreshes and remains empty.
All my own photos in iCloud that are HEIF upload fine to Meural, manually to new playlists or via linked albums.
if I create a shared album in iCloud, add photos that are JPEG and HEIF, then create a linked album in Meural to this iCloud shared album, only the JPEG's sync up to Meural. Yet I can manually add those HEIF photos to a playlist.
The Meural linked album process rejects HEIF images from iCloud shared albums but these same photos can be manually uploaded into Meural library playlists.
I had a further update from NG Support this week. They were able to reproduce the issue on their end and have forwarded the issue for further investigation. I’ve also done some more testing with Meural linking to iCloud shared albums and they always work with JPEGs but fail with Apple iPhone source HEIF images. Even taking an image from a shared album that fails to upload any images and then adding that image to the existing shared album that has been syncing older HEIF fine in Meural, then fails to sync with that new image. So original shared iCloud albums that have been fine no longer work with new HEIF images that are added to it, suggesting the Meural app or cloud is now rejecting all HEIF images from iCloud shared albums, old or recently taken. Yet saving those HEIF images from the shared album to the local iCloud library and then linking that in Meural is fine. That’s a work around for sure but that defeats the whole purpose of shared libraries that are meant to automatically resync when the owner adds new photos for the participants to receive and view a display on the canvas.
Thanks for this info. I think it holds true for all, but I'm just disappointed with Netgear/ the Meural. I absolutely love it but I am constantly dealing with syncing issues. I too learned about the HEIFs and issues with linked albums. Support just tells me to add them via a playlist and I try to tell them that it completely defeats the point of a linked album that I can update through my phone. Generally disappointed and sick of the amount of time invested in trying to figure out how to get my three meurals to act like I want them to.
Couldn't agree more with this sentiment. Bought high end items that I love but are not used to their full potential due to syncing issues. I'm sick of investing time and dealing with unhelpful NG Support (polite but don't resolve the issue). I also don't understand how or why this issue cannot be remedied by NG.
- I regularly check the app to see if any of my iCloud shared and linked albums populate with the photos the sharers are adding, but none upload. I did some further testing and only jpeg sync but none of the default heic format Apple uses. However pre ios 15.x heic do sync ok. I don’t know the exact version or date Thai stopped but it was over a year ago.