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BellieN's avatar
BellieN
Follower
Jan 19, 2025

Help needed with MC315 Meural - registering

Hi there,

I am running into issues registering my secondhand Meural MC315. It is saying the product is currently registered to its original owner.

I bought it from Facebook Marketplace and while the lady was super nice when we picked it up, she is no longer answering my messages.

I can supply proof of purchase (screenshots of our messages and so on). After all the product is now with me and I cannot make any use of it.

I have already submitted a support ticket with Netgear and as of now have been on hold over the phone for over an hour.

Any help would be greatly appreciated!

2 Replies

  • nynyny's avatar
    nynyny
    Aspirant
    Sep 29, 2025

    you need to contact the seller and ask them to de=link the meural device from their app.

  • CrimpOn's avatar
    CrimpOn
    Guru - Experienced User
    Sep 29, 2025

    This may require involving Facebook Marketplace.   Not having a login myself, I cannot seem to find a link on the web site for "how to resolve disputes".  i.e. if someone buys something using Facebook Marketplace, what action do they take when the item is not as described?

     

    In this particular case, it is clearly implied that:

    • The product functions correctly, and
    • The purchaser can use it.

    p.s. I would not be surprised if the seller knows very little about the Meural device.  One could imagine a domestic partner installing the Meural and no longer being "on the scene"  (deceased? divorced? moved away? gone off to college?)  The "nice lady" may have no idea about the Netgear account used to set up the Meural and just wanted it to "go away".

     

    Good Luck