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Forum Discussion

SamD1's avatar
SamD1
Aspirant
Jun 19, 2021

How do I free up local space on Canvas?

My Canvas II says I only have 0.1 GB of 4 GB free. I also have cloud storage I guess. 

if I try to send a playlist I get an error telling me I'm out of space. How do I free up space using Canvas and/or app?

 

thanks

6 Replies

    • maryevelyn's avatar
      maryevelyn
      Aspirant
      Dec 17, 2021

      I am also having this problem.  I have 20 G of cloud space with my membership.  But when I try to send a new playlist to the canvas it says "Failed - Your canvas is out of space."  How do I free up the space on the canvas itself? (And also why is the canvas space not as much as my storage?)  

       

       

       

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Dec 24, 2021

        Hi maryevelyn, welcome to the community! Were you able to try the suggested step above?

         

        Dexter

        Meural Team

    • SonjaCanada's avatar
      SonjaCanada
      Initiate
      Jan 26, 2022

      Do other users have the same problem as me . . .  that often the "answers" from Netgear do NOT answer the question?  

       

      When trying to upload a (modified) playlist I am now getting the message "Failed - your canvas is out of space".

       

      I have only 342 pictures in ONE playlist.  The Meural stats screen shows that my free space is 3.4GB out of 4.0GB.

       

      Why am I getting this message and what can I do to fix this?

       

      BTW - I can easily upload their sample collections . . . ?  I want to completely wipe anything old on the Meural and re-upload my playlist.

       

      Suggestions?

       

      Thanks in advance.

      • SamD1's avatar
        SamD1
        Aspirant
        Jan 26, 2022

        I agree, Nergear’s answers seem to miss the point or are a stock answer to a completely different question. Not what I expect for my subscription. 

        Here is how I have solved the problem of running out is space:

        - in the IOS app, go to Canvas

        - open settings (the cog icon)

        - canvas settings

        - manage art

        From here you remove playlists from your local memory. You can always later send them to canvas from the cloud.