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Forum Discussion
Imposible to registrer my Meural Canvas, support is not replying
I have purchased my Meural canvas back in 2017. Used it for a while but needed to store it for 2 years while covid. Anyway, I have tried to connect it again and for some reason it is not registrated anymore in my account. When I try to registrar the canvas it is giving me an error that the product is registrated with a different person. I have opened a case in support and sent all the necessary documents (serial number from the back of the canvas and the invoice of the purchase) but support is not replying. I am a bit frustrated of how Netgear support is completely ignoring my case. Any suggestions how solve this issue? Is there something I can do in order to fix it?
Best Regards,
6 Replies
Did you go into the app and remove the meural from the app?
Hi,
Currently I have no canvas in the app. When I try to add my canvas it's indicating that my canvas is registered with a different account/person.
Hello Maoz,
Welcome to the NETGEAR Community!
I understand that you are having issues registering your Meural Canvas to your account.
Please PM the following information so I can endorse you to our support team:
Name:
Email:
Phone Number:
Device Model:
Firmware:
Serial Number:
Preferred time to be contacted:
App version:
Please provide this information as soon as possible!
I look forward to hearing from you!
Best,
Kevin
Community Team
Hello elwise,
I understand that you have the same issue as the user above. Please send me the information requested in the post so I can endorse you to our customer care support team.
Best,
Kevin
Community Team
Although my issue is different, you are not alone in that Support is ignoring you. See my new post on the issue.
Neal
