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Forum Discussion
MC315 looping on welcome screen
Hi all
Got a gift of a Meural a while ago - just fired it up and keeps giving me the welcome screen with a QR code to connect no matter how many times I connect.
Tried the following:
1. Power cycle
2. Power cycle with reset button
3. Different phones ( all Android, no iPhone in the house)
4. 'Directly' connecting to the Meural using supplied name and wifi password.
Messages returned include:
1. 'Unable to connect to your canvas. You may need to reset the wifi'
2. Meural offline. Uploaded content will be displayed when this Meural is online again.
All through this the Meural just keeps cycling through the welcome screen. No option to wave down or touch or do anything else.
Pls help đ
Got a gift of a Meural a while ago - just fired it up and keeps giving me the welcome screen with a QR code to connect no matter how many times I connect.
Tried the following:
1. Power cycle
2. Power cycle with reset button
3. Different phones ( all Android, no iPhone in the house)
4. 'Directly' connecting to the Meural using supplied name and wifi password.
Messages returned include:
1. 'Unable to connect to your canvas. You may need to reset the wifi'
2. Meural offline. Uploaded content will be displayed when this Meural is online again.
All through this the Meural just keeps cycling through the welcome screen. No option to wave down or touch or do anything else.
Pls help đ
2 Replies
Hello Vipster,
Welcome to the NETGEAR Community!
I understand that you are having issues connecting to your MC315 wirelessly. In your post, you note that you are getting error messages when trying to connect to your MC315. During the initial setup processes, you are prompted to connect to the Meural digital frame and then to connect the digital frame to your wireless network. Please ensure that your mobile device is connected to the same wireless network that you designated for your MC315. To verify connectivity navigate to https://my.meural.netgear.com/ log in using the same credentials you used for the Meural app, and then attempt to upload a photo to your MC315.
Best,
Kevin
Community Team
- I am having the same issue. My product keeps showing up as âofflineâ in the app and continues to loop the welcome screen. I followed these instructions and ensured my wifi was correct. Is there anything else to do here? Iâve already factory reset, undownloaded and redownloaded the app.
