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Meural Canvas II 21 Inch: Can I connect via WIFI to my home network?
HI, I would like to connect my newly purchased 21 inch Meural Canvas II to my home network wirelessly. Can anyone tell me how to do that?
Running an ethernet cable from my home router to the Canvas worked but I'd rather not have an ethernet cable involved when I hang the Canvas on the wall.
I have read through as much documentation as I could find but do not see any relevant info so it may not be possible so I thought I'd check with you all to see what I am missing.
Thanks!
Happy Friday @Vic_G ,
Thanks for getting back to me! I truly appreciate your thoughts and opions about how helpful (or not) our documentation is. When a person is emmersed in the product day in and day out it's easy to assume everyone else knows what we know. I tend to agree with your strategy on documentation and leave nothing out! I recently went through an exercise for writting instructions on how to make a peanut butter and jelly sandwich. Some folks forgot to include the bread since that is a seemingly obvious step! It was a fun exercise to say the least. ;-)
I'll follow up with our documentation team with your additional feedback!
May your weekend be all you need and want it to be!
Cheers,
Christine
11 Replies
Just to follow back up for completeness, I finally connected our Canvas II to our home WIFI network by
- connecting my Windows 10 laptop to the Canvas II local network
- accessing the Canvas II through my Firefox browser using an IP address given to me by Netgear support
- that link provided an interface for updating the Canvas network
I have yet to get the Meural App that I downloaded to my Samsung S10 Android phone to display the Canvas II Local Network (and from that point in theory I would be able to access the Canvas II network settings) and thus far the Netgear support folks have not given an ideas as to why that is. But for now I'm good to go, with the Meural App question being relegated to a "nice to know why" issue.
Hello Vic_G,
Thanks for posting an update to your original post. Glad that you were able to get your new Meural connected! We also have an article that may be helpful if anyone else has a similar question that can be found by visiting How do I connect my Meural Canvas to WiFi?.
I'd like to hear more about the experience you are having with your "Samsung S10 Android phone to display the Canvas II Local Network". It sounds like the Canvas SSID (network name) isn't showing up in the list of available networks to connect to from your S10 phone, is that right? If so, we'll look into this further and keep you posted if we have a solution for you to try. If you are able to figure it out we'd love to hear about that as well!
Regards,
ChristineT
Hi ChristineT,
I read through the steps for connecting a Canvas to WiFi. I have a suggestion or two that might reduce confusion for some readers. I've attached a file with my comments in red text. If I've overstepped my bounds please forgive me :).
The attached file also briefly describes the issue I am having using the Meural app to connect to the local Canvas network. In short my phone sees the Canvas II local network and I can connect the phone to that network. The issue is that when I start the Meural app the very first panel prompts me to log in the Netgear account. Since the local Canvas network does not have access to the internet, the log in fails. No where on that panel is there a spot to specify or select a network and password. In the attached file is a screen shot of the panel that I am seeing.
I feel that I am making a simple rudimentary mistake in how I am using the app. Or maybe it is the wrong app? Is the Meural app on Google Play Store not playing well with Canvas II?
In case it is relevant, my Samsung phone model is SM-G975U, Android version 9, One UI version 1.1.
On a different but related topic, the Canvas II has an SD card port and a mini-USB port. How do I populate an SD card or a mini-USB storage device with photos such that the Canvas II can display the photos? I have looked for instructions all over the internet and have yet to find the answer. I've manually placed photos on an SD card but that didn't work. I'll appreciate any help that you can give me.
Thanks!!
Vic