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Forum Discussion
Meural Canvas II: Bug? Removal of SD card w/ playlists does not completely remove references
Hello, please let me know if I should be posting this elsewhere .....
Issue 1 involving SD card based playlists
On SD card created 4 playlists: meural1, meural2, meural3 and meural4 with a few photos in each.
Turned off Canvas II, inserted SD card, restarted Canvas II.
Playlists displayed as expected on Canvas II.
Removed SD card, turned off Canvas II, turned on Canvas II.
Selected Browse on the Canvas II.
Expected the SD playlists to have been removed.
However the playlists meural1, meural2, meural3 and meural4 are still displayed as SD card playlists even though the SD card is not inserted in the Canvas II.
There are no photos displayed in any of the SD card playlists because the SD card is not inserted in the Canvas II.
If the Canvas II settings are set to rotate playlists (which mine was), when one of the empty SD playlists are rotated to, the display goes blank and the Canvas II appears to freeze.
I was able to select a different playlist as well as disable the Canvas II playlist option rotation.
The only way I could remove references to the SD card based playlists from the Canvas II was to
- Remove the meural1, meural2, meural3 and meural4 folders from the SD card
- Power down the Canvas II
- Insert the SD card that had no playlists into the Canvas II
- Power up the Canvas II
At this point the SD playlists were no longer displayed on the Canvas II.
Issue 2 involving SD card based playlists
I tried to workaround issue #1 by creating on the Meural Canvas user interface playlists named meural1 .. mueral4, hoping that I would be able to send these to the Canvas II, overwrite the SD versions of these playlists, and then delete those four playlists.
This didn’t work.
I ended up with 2 of each of the meuralx playlists on the Canvas II, with the SD based playlists labeled with SD. Is this expected behavior? Two playlists with the same name?
Thanks!
Vic
14 Replies
Hello Vic,
Thank you for bringing these issues to our attention. At this point, it sounds like you might want to speak to our support team for technical assistance. You will find several options for contacting support using the provided email or link:
meuralsupport@netgear.com
Regards,
Kevin K., NETGEAR Meural Community Team
I have the same issue.
After inserting sd card with folders meural1 and meural2 and rebooting, Meural correctly recognized the images. However, when I updated the SD card and added new images to meural1/meural2 folders, it still shows the old content. I have tried to restart Meural several times and still see the same behavior.Also after I removed the sd card both folders are still visible but the images are not displayed (top right corner shows the icon with a broken image).After the restart I also see that sometimes the SD is not recognized at all.Hello Imir,
I started to get better results when I completely powered off the Meural Canvas II by unplugging it from the wall and waiting 10 seconds before restarting it whenever I inserted or removed the SD card.
When I reported the problem I was using the button on the side of the Meural Canvas to restart the Canvas after inserting or removing the SD card. I think when I used the button the Meural was not completely dropping electrical power.
The steps that I use when inserting or removing an SD card are:
1) Unplug Canvas from electrical outlet
2) Insert or remove SD card
3) Wait 10 seconds
4) Plug Canvas into electrical outlet
I hope this is of some use to you.
Vic
