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moonwatcher64's avatar
moonwatcher64
Luminary
Aug 29, 2022
Solved

Newbie Meural Q - How to Access Pics on SD

Hi all, after a slightly wobbly start wiring in my M-II, we are up and running & impressed with it.

 

But having just downloaded a load of photos (as a test) to a 512GB microSD and inserted into the M-II, I can't see how to access it or run the photos.

 

I'm sure it should be obvious but I'm not seeing it on the app. Would be grateful of some education how to do that.

 

Many thanks

  • KevinLiT's avatar
    KevinLiT
    Nov 14, 2022

    Hello moonwatcher64,

     

    Thank you for your post!

     

    Please format your SD card to FAT32. There are instances that Win10 will format drives to the NTFS format as default. NTFS is a newer drive format than the FAT32. However, it will not work with your Meural Canvas.

     

    Best,

    Kevin

    Community Team

12 Replies

  • moonwatcher64's avatar
    moonwatcher64
    Luminary
    Aug 30, 2022

    Evening all, just a gentle bump. Hopefully a Netgear or community member can explain how to accurately explain how to manage and access photos on a new SD card such that they can viewed on a Meural and managed on the app.

     

    I've invested quite a lot time but so far no progress.

     

    Alternatively if anyone knows of a Netgear support email address for Meural, that would be good as well.

    • KevinLiT's avatar
      KevinLiT
      NETGEAR Moderator
      Aug 31, 2022

      Hello moonwatcher64,

       

      Welcome to the NETGEAR Community!

       

      The Meural Canvas and Meural Canvas II both support storing images and videos on memory cards. 

       

      Please ensure that the memory cards have a maximum capacity of 512 GB and must be formatted in one of the following formats:

      • FAT32
      • exFAT
      • ext4

      Also, please ensure that the Meural images and videos are formatted to one of the following formats: .jpg, .jpeg, .png, .bmp, .svg, .gif, .mp4, .mov.

       

      Best,

      Kevin

      Community Team

      • moonwatcher64's avatar
        moonwatcher64
        Luminary
        Sep 01, 2022

        Hi Kevin, appreciate you coming back to me.

         

        I have bought a high quality 512GB chip and moved files to it as it came. I will check the formatting. Certainly it works perfectly on laptop and camera and when put into a smartphone.

         

        But assuming I have the right chip & formatting (and I know I have the right image formats) .... how do I manage the images to display on the device?

         

        I can't see anything on the app and I cannot see anything on the Meural? I might have thought there would be a link to a manual or a support page somewhere that shows 'how to' manage images from an SD? 

         

        But I will 100% check the format and report back. And also with details of the chip itself. Step by step etc.