Canvas Says Offline

This is regarding my MC227 canvas. The canvas has disconnected from the WiFi in my home, and stubbornly refuses to behave as if it is connected so it can receive new artwork images, despite displaying the correct name of my WiFi network both on the canvas itself and in the app / website portal and appearing in that way to in fact be connected properly — the canvas looks like it is connected to my WiFi, but the app and the website portal say the canvas is Offline; my router even shows real-time traffic for the canvas.

I have the following steps: 1) I have restarted the WiF from the canvas menui. 2) I have ‘Cleared All WiFi Connections’ and attempted to reconnect that way. 3)  I have removed and re-added the canvas to my account, triggering the QR-Code setup process. 4) I have attempted to factory-reset the canvas using the instructions under the support area for this product, but although I can hear a faint click when the paper clip I am using to press the teeny tiny curse-ed button inside the canvas frame as directed, when following the correct reset steps, the canvas does not reset but behaves as if no reset commands were given.

Is there any way to resolve this?

Hello tekntonk,

Welcome to the NETGEAR Community!

I understand that you are having trouble factory resetting your Meural Canvas. 

Please try the following steps to successfully factory reset your Meural Canvas:

1. Unplug your Meural Canvas
2. Hold down the reset button
3. Plug in your Meural Canvas while holding down the reset button. 
4. Wait 20 seconds
5. Now release the reset button

Best,

Kevin

Community Team

Meural 1 no longer connects to anything and I've been unable to download new art for almost a month now.

How do we go about getting a refund on our membership costs?

I'm not a member of netgear but I think the extended time they've had issues should warrant something. But again, not netgear. 

Maybe DarrenM would have some advice