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Meural Server Offline: Meural Canvas I and Meural Canvas II
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.
We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
Hello Meural Community,
I wanted to let you know that we have recently deployed a server update that we believe should resolve the issue you've been experiencing. Our team is closely monitoring the situation and is seeing some units come back online, although the process is taking a bit longer than we anticipated.
Could anyone confirm if the issue you were facing has now been resolved? Your feedback is greatly appreciated as it helps us ensure everything functions smoothly.
Thank you so much for your patience and understanding during this time.
Kind regards,
ChristineT
18 Replies
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Hello Meural Community,
I wanted to let you know that we have recently deployed a server update that we believe should resolve the issue you've been experiencing. Our team is closely monitoring the situation and is seeing some units come back online, although the process is taking a bit longer than we anticipated.
Could anyone confirm if the issue you were facing has now been resolved? Your feedback is greatly appreciated as it helps us ensure everything functions smoothly.
Thank you so much for your patience and understanding during this time.
Kind regards,
ChristineT
- Still down currently but seeing a few users on reddit saying they are back online.
What's the software version we should be updated to? Not showing any updates available so not sure if I'm already updated to the new firmwareHello dustindolin ,
I'm sorry to hear you are still experiencing an issue with your Meural frame. If you haven't done so already, please power cycle it and let me know if the issue persists.
Kind Regards,
Christine
Mine has been back online for a day or so now.
My Meural is still not functioning, and while it states it is connected to my WiFi, I am unable to connect to it with the app
- This issue has not been resolved.
Anyone who is still experiencing offline issues here, please try the following
- Power your canvas OFF and then ON to power cycle it.
- After a few minutes, if your canvas still appears offline, check the below:
- Confirm that your canvas is connected to the Internet. Swipe down on the canvas, and under 'Device info' a properly connected canvas will appear connected to a WiFi SSID and have a valid IP address. If either of these are not true, you can try Restarting WiFi, or, via the app you can try 'ADD NEW MEURAL' and re-add your canvas to walk through the WiFi setup again.
- If the canvas is connected to the Internet, but it still appears offline from the mobile app or web, you can also try using the 'ADD NEW MEURAL' option to re-add your canvas to see if that helps.
My 2 Meurals have been behaving properly recently. THey are both online and they have stayed that way. It looks from here like the problem was fixed
One (2nd hand bought) canvas is still offline, the others are working fine...
