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Forum Discussion
Scheduled "Wake" is not working
Purchased canvas a year ago, configured the schedule, and had no issues with the Wake function.
Recently upgraded the canvas’s software ver.to 2.2.10_2.0.13 AND deleted the schedule (wanted something new for 2022).
The new schedule is configured to Wake in the AM, Sleep in the PM (M-F)
ISSUE: The new schedule works except it does not Wake each morning.
I used the same settings as the previous schedule, and not sure why it won’t wake.
- Auto-adjust brightness was enabled
- Sleep when room is dark is disabled
- Power Mode is set to continuous Display Mode.
Thanks for tips:
Shawn
19 Replies
Hello scmarti,
I understand that you are having issues with the scheduled wake feature on the Meural Canvas II.
Please try disabling the auto-adjust feature.
Please keep me updated on this issue.
Best;
Kevin
Community Team.
Kevin,
It's working with auto-adjust disabled now. However, it was working before when auto-adjust was enabled as mentioned. Why does auto-audjust now need to be distabled. Is this due to a recent update?
Hello scmarti,
Thank you for bringing this issue to our attention. I informed my team of the Auto-Adjust Feature issue with the Meural Canvas. We are working diligently to solve this issue.
Best,
Kevin
Community Team
Hi,
@ joer1974
and
The latest firmware for available for your Meural Canvas II is 2.2.12_2.0.12. Please ensure your Meural is on the latest released firmware.
To update your firmware please do the following:
Meural App > Settings > Canvas Details > Software Update
Let me know if you have any additional questions!
Best,
Kevin
Community Team
Kevin, Thanks for the quick reply. When checking for the "current" Canvas Software version , I get two different results depending upon how I access this info. If I use the Canvas displayed menu and go to Canvas info>Software version, I get 2.2.10_2.0.13.
If I go to your suggested place Meural App > Settings > Canvas Details > Software Update
I get 2.2.12_2.0.13.
If I select Software Update, I get "Canvas is already up to date".
So, we have a conflict here & I have NO way of telling what version I have. But this is VERY consistent. I have 30 years of software development experience and I WOULD NEVER allow this buggy a product to be released. This has NOTHING to do with programming resources. These should be VERY EASY bugs to fix. I am completely dumbfounded as to why a major corporation like Netgear allows a team to TRASH what it otherwise a fantastic product. I have had multiple conversations with the help desk & reported bugs (for ex:service number is 45840438), But NOTHING ever is fixed. Are you an employee of Netgear, or just someone that is trying to help out? Thanks, Joe
